With GDPR it is essential that our supporters can easily unsubscribe from a particular list - and we need to know which communications they still want to receive to ensure we are complying with their wishes. When we get the notification email a contact has unsubscribed it needs to tell us the updated information so we can amend their record on our database accordingly. As we use Donor Perfect, (which integrates with Constant Contact) having the automatic entry showing 'Do Not Email' for all unsubscribes is not helpful if just one publication has been unsubscribed from. We are unable to contact these people to confirm their preferences as we no longer have their consent to contact them. Our hands are tied and we are potentially losing supporters and donations because of this - something no charity can afford to do! Clare Flexman, Mary How Trust for Cancer Prevention, West Sussex, UK
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