I have just received an email informing me that the existing survey tool will be cllosed down in March 2022 and from what I can see, all of the issues raised by the community haven't been addressed. From poor reporting formats to the inability to capture email addresses and data from respondeants, tht are still fundamental flaws in the product that will make it completely unusable for my business. Why haven't the concerns of your users been taken into account? I have been with Constant Contacts for over 10 years but this change will mean I have to find another survey tool.
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After nearly 10 years of using Constant Contacts for my survey tool and over 1000 surveys completed, I am going to have to move to another provider after your disasterous move to the new "improved" survey tool which simply doesn't offer ANY of the previous functionality. I cannot identify individual responses, cannot collect any personal information, the results are a jumbled mess and it's basically unusable. You gave your customers no choice on whether we wished to continue with the legacy tool or move to the new one and simply forced us into something we may not have wanted. A key part of my business relied on this survey tool and now I'm stuck. Thanks Constant Contacts and Goodbye after 10 years.
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