About Anna_N

Hi Camille,   I'm happy to share that we have a way for you to get nofitications whenever someone unsubscribes from your list. Here's how you can get emails about your contacts' activities: Notification when a Contact Joins or Unsubscribes from List   Hope this helps. Thanks!   Anna Social Support and Community ... View more

Hi Connie, you can find your bounces by going to Email Tab > click on Reports on the yellow toolbar and click the hyperlinked bounce number for the email report you want to view. From there you can view and manage your bounces. ... View more

Thank you for your feedback! We value your opinion and want to give you the features and tools you want. Please don't hesitate to let us know if you have any more details or feedback to give us! ... View more

Hi LisaW024!   Thanks for the suggestion and for the positive feedback and recommendations on the EventSpot product. We really appreciate it! This is a limitation at this time as the email addresses are used to track the unique registrations and payments for each contact. But our developers are definitely looking into all this as this is a popular request. Hopefully we get to implement this soon but right now, no estimated time as to when.  Please keep voting for this and any other features you want to see. Thanks again!   Anna Social Support and Community ... View more

Hi Anita, custom fields are contact fields that you customize or create yourself if they are not available as a standard field in Constant Contact. Example you want to add your contact's "department" or their birthday. Those are not standard fields, you can create custom fields for them so you can import that data and even use them in your email. To create custom Fields, click My Settings > click Manage my Custom Fields on the left under Custom Settings. Hope that helps! ... View more

Thank you for your suggestion. We have currently increased the custom field length to 255 characters long from 50. Another change is that you no longer have a limit to how many fields you can create. Your vote has been submitted for a 1,000 character custom field. Please keep voting for this and any other features you want to see. ... View more

Hi Madeline,   Thanks so much for your feedback. I think that's a great idea! Our developers will be looking into this for you. We appreciate your suggestions so we can help you work more efficiently for the succcess fo your events. Please keep voting for this and any other feature you want to see.    Have a great day,   Anna Social Support and Community ... View more

Hi JenniferH640 and CatherineM45,   Are you missing the "browser your computer to upload" link in the Image window? Please try zooming out of your screen (CTRL -) and check the resolution of the screen as well. If that doesn't resolve the issue, please let us know.   Thank you. ... View more

Hi LenaC,   Thank you so much for this feedback. I'm sorry if this is creating confusion for your registrants whenever they click the "Add to Calendar" link and the calendar entry provides them the direct Event URL instead of just the online event URL. This is how it's currently set up but we will be happy to look into giving options for online events to make this modification. Until this feature is available, I do have a couple of ways on how they can get to your online session's link:   1. You can add it to your Landing Page as a link in one of the blocks (this way they see it when they click the calendar link) 2. You can add it to your confirmation email and page. Here's the FAQ on how you can do that: Add Link to Confirmation Page or Email   Please continue voting for this feature and other features you want. Our Product Team use these suggestions to improve our tools. Thanks!   Anna Social Support and Community ... View more

Hi MagneB,   Thank you for your feedback. In the Email Reports page showing your bounces, there will be a "Display" section on the right side of the table header where you can select which bounce type to display. By default, it will show "Recommended for Removal" but you can click on it to select a different bounce category. Once that displays, you can then click the Export link and it should export only that bounce type for you.   Hope that helps! ... View more

Hi NenaS68,   Sorry as well if you find the new tool confusing. To add more than one, please select "Add Names and Emails" instead of just "Add a Contact" -- this will let you type or paste in several contacts at once. Hope that helps! ... View more

Hi DeborahF15,   Sorry to hear of your difficulties with the new tool. The bounce reports are under the Email Reports section just like before. Please click Email tab and click Reports on the yellow toolbar. If you're referring to the bounce history per contact, it has now been renamed as "Engagement" and should be on the contact's details when you click on a contact's name. Thanks! ... View more

Hi Barry,   To answer your question on how to changed the fields viewed on the Contacts list, please go to Contacts Tab and then at the top of your contact list, select the wheel icon at the upper right. This will let you toggle from one view to another. Here's a screenshot:       Hope this helps. Sorry for the delay in our reply. I have also moved your post together with our other list view posts. Thanks!   Anna Social Support and Community   ... View more

Hi Victoria,   Thank you so much for this feedback. We currently have this set up as "Add Guests" and "Add Items" option so you can further customize those options depending on your event needs. But I understand how you want to make it simpler and more streamlined. We will look into this for you. We make changes based on what our customers need to help you manage your events more efficiently.    Please keep voting for this feature and other features you would like added.  Thanks again!   Anna Navarro Social Support and Community ... View more

Thank you for posting. These are great EventSpot ideas. Please vote on this and any other topics you would like to see implemented. ... View more

Hi Belinda,   Thank you for that suggestion. While we cannot reopen events after they close or complete at this time, you can still change the dates of a live event if you need to reschedule for any reason. To modify your event date, please click EventSpot tab > click on your Event Name > click Edit Event Basics. Once you save the changes, you will be asked if you want to send an email to your existing registrants and contacts to advise them of this change.   Hope this makes it easier for you to reschedule events until your requested feature is available.   Anna Navarro Social Support and Community ... View more