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FerrariAZ · ‎05-14-2023

I just downloaded an image but when I insert it into a newsletter it comes in sideways and there is no link to rotate it. There is no way to contact Constant Contact on weekends which is ridiculous. There should be an easily seen link to do this.

FerrariAZ · ‎02-06-2023

Constant Contact Customer Service used to be terrific. They answered very quickly and they were located in America where you could understand them. Now they have outsourced it to other countries where the agents are very difficult to understand, and I speak six languages so am better able to understand than most Americans. I just hung up after being on hold for 45 minutes. The Chat feature also leaves a lot to be desired. All I needed help with was how to rotate pix that somehow downloaded sideways. This should be easy to do but it's not - there should be an icon in the images section allowing you to do that.

FerrariAZ · ‎10-04-2022

This is now beyond incompetence - management at Constant Contact has been aware of this problem for months and has not fixed it. It used to be that when you called for help you were quickly connected to someone who always resolved the problem. Now they use a call center in the Philippines and you can't understand what they say. I think they need to fire senior engagement who have made all these changes to a system that was working well.

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Re: Customer service

Re: Lag when typing in campaigns