I'm reading lots of complaints but there has been no action, no reassurance, no "we hear you" messaging from Constant Contact. CC is definitely dropping the ball on customer service. I think they have probably decided to stay silent that CC customers will just figure out how to create their own reports from the VERY user unfriendly data that is available. Maybe they're just washing their hands of it. If I could fire the person who decided rolling out this new survey tool without thinking about usability and the features they were taking away, I would!
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