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Thank you for reaching out to the community about your email! What version of outlook are you viewing your email through? Is this test being forwarded or sent directly from your account? Is this happening with every campaign or in any other email client? Having these details along with any screenshot you may have will allow us to test this experience on our end as well.
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Hello @HayleyK11 !
Thank you for reaching out to us! When using our authentication feature are you specifically turning on Self Authentication?
If yes, this will prevent you from sending emails for up to 24 hours while authenticating which would make sense of why your test sends were not received during that time self authentication was turned on!
If you decide to turn self authentication back, typically we recommend you wait that full time frame before sending out emails. If after those 24 hours the issue still persists you may want to contact our account review team for further troubleshooting of what may be going on here. You can find how to contact an account review and deliverability specialist here.
For more information on how authentication works, I recommend taking a peek at this overview of authentication!
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