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04-24-2022
10:54 AM
Obviously I had safelisted my own email address in my alternate email where I get the marketing emails so that I see them when I send them out, yet I still can not see the images. This is the 2nd time this has happened, and I got feedback from my customers that it happened to them as well. That's why I preview the email several times before sending, but it looked fine in the preview.
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04-24-2022
10:37 AM
and How can I fix it so it does not happen again?
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04-24-2022
10:35 AM
It's not that they can't click on them - they can't even see them. The image does not download at all. This ruins the email because they don't see the product at all. Why does this happen?
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04-24-2022
10:15 AM
When I used the Product block in an email the image did not download when the email was sent, though it was there when I previewed the email. I saw it in multiple email address inboxes and it is not downloading the product images, so it's not an Outlook problem - this was happening in Gmail and other mail services as well.
This is very frustrating because this is the main reason I'm using CC as an integrated product - so that I can showcase the products and make them clickable. Does anyone know why this is happening?
Thanks
Deb Shalom
Owner, Leila Jewels
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