I apologize you are unable to connect with our Support as easily as you should! Our Account Review department can only be contacted by phone. Our Chat Support agents are unable to assist with any reviews, email is also not a line of Support that is currently available. We have however submitted a ticket to this department for further assistance on your behalf. A member of this team will contact you directly. Please keep in mind the turnaround on these tickets can take up to 72 business hours as a turnaround.
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