Recently, Constant Contact made an update to their domain authentication process, which now only allows for a single domain to be associated with each account. As a company with multiple divisions, this presents a problem for us, as each division has its own unique customers and email domains. With this new update, our customers may not recognize our emails as being from our company, and this could result in them unsubscribing or marking our emails as spam. Unfortunately, the solution Constant Contact has provided is to simply create multiple accounts, which would be a costly and unnecessary expense. Prior to this update, we had no issues with our emails being recognized and trusted by our customers. Due to these issues, we are now considering other email marketing platforms that will allow us to maintain our direct company branding and ensure that our customers continue to receive our messages without interruption. In today's world, where cyber security and safe email communication are paramount, we cannot afford to compromise on the trust and reliability to our customers. In order to remain a Constant Contact customer, we would recommend that multiple email authentications allowed per account, delay the newer update until multiple email authentications issue can be resolved, or allow for waived fees on new accounts for individuals experiencing this issue.
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