Dear Constant Contact Team, I have been a Constant Contact Subscriber for over 8 years now. I am a nonprofit subscriber and I do the best with our very limited budgets. I have also for a number of years received recognition for the good response rates on my emails. For the most part I have been happy with your service and products. While some of my friends have made the switch to MailChimp, I have remained believing that your reputation and innovation has been excellent in the past. This recent holiday season however, I began to be unsatisfied. When I went to design my usual Christmas email, I noticed there were no new templates to work off. The Christmas or holiday templates were the same ones from 3 or 4 years prior. In my opinion, your designers need to do better. I have also noticed that there are very few new templates being designed each year. Furthermore you advertise that the design team can design a personalized template for a cost of $150... which in my nonprofit circles is a ridiculous price. I am paying monthly membership when most mail chimp clients are joining for free and I have begun to question whether Constant Contact is serving me in the best way possible. My feedback today, is to encourage more innovation in the email templates and for your team to do better in providing up to date designs for us to use... one's that don't require a $150 price tag to buy. Sincerely, Kerry Wiens sinethemba@me.com
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