Thank you for posting and sharing your concerns with us! I'm sorry about this experience and I'd like to reassure you that we're looking into what happened. What you've described is not the experience we hope anyone ever has with us. I reviewed your account and saw that you have been able to speak to some folks here who have been able to assist. You'll receive a confirmation email from Kathleen on our Billing team as soon as your request has been processed. Thank you!
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