About AnnA295

The confirmation e-mails that Event guests are receiving do NOT contain all the fields we ask them to fill out when they register. The copy that goes to the Event admin. DOES have all the fields, but this is still problematic.   With Legacy, both guest and event Admin. received a copy with ALL the info. submitted by the registrant.  The default language in the registration system specifically asks them to review what they've submitted and inform us of any errors or changes. If you don't send them  complete Registration Form, how can they check for accuracy and also have a complete COPY of the event registration for reference.   Important comments they share with us or questions they may ask in the field provided are not included in their confirmation. Can you please fix this? ... View more

The confirmation e-mails that Event guests are receiving do NOT contain all the fields we ask them to fill out when they register. The copy that goes to the Event admin. DOES have all the fields, but this is still problematic.   With Legacy, both guest and event Admin. received a copy with ALL the info. submitted by the registrant.  The default language in the registration system specifically asks them to review what they've submitted and inform us of any errors or changes. If you don't send them  complete Registration Form, how can they check for accuracy and also have a complete COPY of the event registration for reference.   Important comments they share with us or questions they may ask in the field provided are not included in their confirmation. Can you please fix this? ... View more

William, I agree with the other poster, this "workaround" is not a solution. With Legacy, the Promo Code could be kept hidden from the guests. Now, if we have a reason to comp someone and use the promo code the guest sees the code in the confirmation. What's the point of that?  I tripped over this design flaw in Events 2.0 (one of many we've all been struggling with) and phoned the 800# Events team to share this and ask that it be added to the list of things for your engineers to deal with.  The rep didn't seem to "get" it and the call "suddenly dropped." She did not call back. I think the Customer Service folks are much less experienced than the team from a few years ago and they, too, are struggling with 2.0. ... View more