API Bug - Bulk Activity Status Reports Incorrect Start time

[AvromFinkelsteinF]

Hi,

I ran a bulk upload to add new contacts (was a test where it added a single contact).

When looking up the activity status I get this (snippet from json result):

"state": "completed",
  "started_at": "2021-11-18T16:52:01Z",
  "completed_at": "2021-11-18T16:52:01Z",
  "created_at": "2021-11-18T16:51:50Z",
  "updated_at": "2021-11-18T16:52:01Z",

I would assume that the process started creating contacts from the start date/time and finished at the completed date/time.

However in my test, the contact had a created date/time of "2021-11-18T16:51:50Z" which matches the created date/time of the bulk process.

But the documentation says: 

• "started_at": (stringread only)Timestamp showing when we began processing the activity request, in ISO-8601 format.
• "completed_at": (stringread only)Timestamp showing when we completed processing the activity, in ISO-8601 format.
• "created_at": (stringread only)Timestamp showing when we created the activity, in ISO-8601 format.

See https://v3.developer.constantcontact.com/api_reference/index.html#!/Bulk_Activities/getActivity

This implies that if a bulk process is creating new contacts, it should have started doing so from the start date/time.

[Courtney_E]

Hello AvromFinkelsteinF,

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

I was able to verify that the timestamps that you provided match what is in our logs, but I haven’t yet been able to replicate the issue that you are running into. So far in testing when adding single or multiple contacts using the bulk endpoint /v3/activities/contacts_json_import I am showing the corresponding contacts as being added at or after the "started_at" timestamp, so thank you for bringing this to our attention. 

Because your log results are inconsistent with the documentation and my testing, I’ll be opening up a case to look into this further. Our team will follow-up with you via the email address on file for your account with our findings. 

For follow-up or questions specific to this issue, please feel free to contact our team directly via email at webservices@constantcontact.com, and reference case number 29220720.