API v3 anomaly - searching for contact

[Goldrush]

In my development process, I realize I have made some incorrect calls using the API v3 that are giving me less than favorable results now. Here is one of my issues:

(Using your 'API Reference' site) When I search for a contact 'media@bob-brock.com'

https://api.cc.email/v3/contacts?status=all&email=media%40bob-brock.com&include_count=false

I get the following results:

{
  "contacts": [
    {
      "contact_id": "41deab72-c048-11e9-9b46-d4ae52733d3a",
      "email_address": {
        "address": "media@goldrushgetaways.com",
        "permission_to_send": "implicit",
        "created_at": "2020-06-23T23:53:33Z",
        "updated_at": "2020-06-26T17:30:00Z",
        "opt_in_source": "Account",
        "opt_in_date": "2020-06-23T23:53:33Z",
        "confirm_status": "off"
      },
      "first_name": "fname",
      "last_name": "lname",
      "update_source": "Account",
      "create_source": "Account",
      "created_at": "2019-08-16T17:06:58Z",
      "updated_at": "2020-06-26T17:30:00Z",
      "deleted_at": "2020-06-26"
    },
    {
      "contact_id": "a8919a06-6fab-11ea-b790-d4ae52733d3a",
      "email_address": {
        "address": "testuser63-a@email.com",
        "permission_to_send": "implicit",
        "created_at": "2020-03-26T21:51:07Z",
        "updated_at": "2020-06-26T17:33:56Z",
        "opt_in_source": "Account",
        "opt_in_date": "2020-03-26T21:51:07Z",
        "confirm_status": "off"
      },
      "first_name": "fname",
      "last_name": "lname",
      "update_source": "Account",
      "create_source": "Account",
      "created_at": "2020-03-26T21:49:24Z",
      "updated_at": "2020-06-26T17:33:56Z",
      "deleted_at": "2020-06-26"
    }
  ]
}

Where is the reference to the address that I actually searched for?

Then when I try to add the contact 'media@bob-brock.com' I get a conflict error message. (I can supply the exception data if requested)

As I said, I realize I am responsible for the mixed up data due to previous interactions with the data. But, how do I fix these contacts and get the results to be correct?

Your assistance is greatly appreciated!

Thank you, Bob

[Jimmy_D · Accepted solution]

Hi @Goldrush,

In order to fully research the issue we will need some private information. We will reach out to you in a private case/email.

[Goldrush]

My apologies, I accepted your answer expecting that you took care of the contacts in question.

I just searched that same contact again <media@bob-brock.com> and received the same results.

Will you be performing the hard reset for the <testuser63-a@email.com> and <media@goldrushgetaways.com> addresses?