Adding tags to a contact does not always update the updated date

AvromFinkelsteinF
Campaign Collaborator
0 Votes

Hi,

 

I am using the API to get a list of recently updated contacts (i.e. those that were updated after a certain date/time) and I'm finding that under very specific circumstances, if a tag is added to a contact it will not update the updated_at field on the contact.

 

This non update happens when:

  • The contact does not have a postal address nor a phone number
  • The contact is updated from the web interface when you are looking at the contact detail, click on Edit, select a tag from the list, do not update anything else, and click on Save.

The updated_at date updates correctly if there is a postal address or phone number. It works if a tag is removed instead of added. It also works if you select the contact from the list, and add the tag from the Actions menu.

1 REPLY 1
John__B
Moderator
0 Votes

Hello AvromFinkelsteinF,

 

Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.

 

We appreciate your bringing this to our attention. We've reported the issue to our engineers, although we're unable to estimate a specific time frame in which this may be resolved.

 

As a potential workaround for the meantime, we have found that when tags are added to contacts via the Bulk Activities Add Tags to Contacts request or through the website using the action dropdown from the list view, the updated_at field is updated regardless of whether or not a phone number or physical address is present on the contact.

 

Bulk Activities - Add Tags to Contacts request:

https://developer.constantcontact.com/api_reference/index.html#!/Bulk_Activities/postTagAddContact

 

Add or Remove Tags from Multiple Contacts (via the website):

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/39072-Add-or-Remove-Tags-from-Multi...

 

Please have a look and let us know if you have any other questions!

 

Regards,


John B.
API Support Specialist
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