- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-10-2020
05:02 AM
Hello Support,
Please could you assist as I am trying to push an HTML template via the API - this is the following error we receiving;
object(stdClass)#482 (2) {
["error_key"]=>
string(40) "json.payload.contains_invalid_characters"
["error_message"]=>
string(58) "The request contains text outside supported character set."
}
}
Please could you assist.?
4 REPLIES 4
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-11-2020
06:43 PM
Hi @user5921094,
Our system uses UTF-8, or 8-bit character set. If you are receiving this error you are most likely using a character set that is not supported. Can you verify if you are using a different character set?
Regards,
Jimmy D.
Tier II API Support Engineer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-12-2020
04:09 AM
<!DOCTYPE html>
<html>
<head>
<meta http-equiv="Content-Type" content="text/html charset=ISO-8859-1" />
</head>
<body>
<table class="main" style="width:612px; text-align:center; margin: 0 auto; border: 0px;padding:0px;border-spacing:0px">
Thank you Jimmy, so the charset which I am using is incorrect?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-12-2020
09:58 AM
Sorry Jimmy,
Note I am using V2.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-19-2020
04:17 PM
Hi @user5921094,
The character set you are specifying is fine; however are you including any actual characters in the text you are submitting that is outside of the standard character set allowed by the one you are specifying?
Regards,
Jimmy D.
Tier II API Support Engineer
