Sending an HTML Template through an API

user5921094 · ‎06-10-2020

Hello Support,

Please could you assist as I am trying to push an HTML template via the API - this is the following error we receiving;

object(stdClass)#482 (2) {
      ["error_key"]=>
      string(40) "json.payload.contains_invalid_characters"
      ["error_message"]=>
      string(58) "The request contains text outside supported character set."
    }
  }

Please could you assist.?

Jimmy_D · ‎06-11-2020

Hi @user5921094,

Our system uses UTF-8, or 8-bit character set. If you are receiving this error you are most likely using a character set that is not supported. Can you verify if you are using a different character set?

Regards,
Jimmy D.
Tier II API Support Engineer

user5921094 · ‎06-12-2020

<!DOCTYPE html>

<html>

  <head>

		<meta http-equiv="Content-Type" content="text/html charset=ISO-8859-1" />

  </head>

	<body>

		<table class="main" style="width:612px; text-align:center; margin: 0 auto; border: 0px;padding:0px;border-spacing:0px">

Thank you Jimmy, so the charset which I am using is incorrect?

user5921094 · ‎06-12-2020

Sorry Jimmy,

Note I am using V2.

Jimmy_D · ‎06-19-2020

Hi @user5921094,

The character set you are specifying is fine; however are you including any actual characters in the text you are submitting that is outside of the standard character set allowed by the one you are specifying?

Regards,
Jimmy D.
Tier II API Support Engineer

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