Auto save options

[OACP]

Is there a way of reducing the frequency of auto save? With internet speeds slowing down (at least for me), I'm finding that the auto-save feature is saving almost every key stroke vwhen compiling a mailing. This means that as I type, there is a delay in showing what I've typed/ deleted making composition time much, much longer.

Thanks,

[OACP]

This Auto-save function automatically saves your work every 5 minutes as you create your email. With that said, having the ability to turn off this Auto-save is not an available feature. Though there is an Auto-save in the My Settings section of all accounts, this is connected to our older Second Generation Editor and does not affect the updated Email Newsletters in our Third Generation Editor. If you wish to have more control over this setting, please vote or comment on the feature request for this topic under our Feedback boards instead of commenting here. This will allow you to be notified of any updates for this request.

[Tai_Chi_John]

I have 100mbps service and my cable was replaced from the modem to the street a month ago, so it is not my connection.

Autosave every 5 characters is just stupid.

[SusanB1900]

I also have very fast service and and new MacPro. Speed for anything is not a problem. The problem is Autosave. We don't want it. And at least should have an option to turn it off. Please GIVE US BACK THE CONTROL! 

I just lost a significant portion of work in two sections because I accidentally brushed the new MacPro mouse with the palm of my hand. It deleted not only one box of text, but the curser jumped to a second box (no idea how as it was only the slightest brush again the mousepad and I did not even get the "done" option. The second section was also completely deleted. Autosave saved and I lost work. the Redo button only let me "redo" one small keystroke. Note - this all happened in 5 seconds or less.

With all your "upgrades" I've never been more unsatisfied with CC and I'm considering jumping ship. 

[SusanB1900]

BTW: proof that speed is NOT the problem.

[William_D]

Hello @SusanB1900 ,

Undo can be performed multiple times if there have been multiple changes, which I just tested in my own account by making dozens of individual changes and able to Undo all the way back to the original look of the email. If you're having trouble with the sensitivity and reactions of your mouse, I'd advise adjusting its settings so a simply brushing of it can't cause such significant changes on your device.

I'd strongly advise performing some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.