Change the autosave

[JAC]

The implementation of the autosave has essentially doubled the amount of time it takes to create an email. Saving after virtually every keystroke makes it incredibly difficult to work with, especially for some reason over wifi. Especially on Friday afternoons, which seem to be getting slower and slower.

Please change the autosave to trigger every 5 minutes at the most. It is becoming beyond frustrating to use this site, and we have been customers for well over 10 years. I am at the point of looking at other email services.

And why in the world are certain boxes spontaneously getting background color when that was never something I did??

[Frankie_P]

Hi @JAC emails auto-save every 5 actions or 3-5 minutes with no action. At this time there is not a way to turn off or edit the timing for this auto-save function. They are both however feature requests we are collecting feedback on. As for the background color, what steps are you taking before this change appears? Are you seeing it happen in more than one email campaign? Or through more than one browser/a private or incognito window?

[JAC]

Thanks for responding. Unfortunately 5 actions seems to include key strokes and then it hangs up saving for up to 2 seconds, which may not seem like much, but is very frustrating and has significantly added to editing and creating newsletters. In light that half the country is online right now with schools online so internet and wifi are already slower, this is becoming more than frustrating.

As for the colors - not a thing. I save everything and come back and a text beneath or over another box that had a colored background now has background color that was never directed. It is sporadic and makes no sense. I understand gremlins and such, but the latest update has been nothing but frustrating.

[Frankie_P]

Hi @JAC what browser are you working in? Have you tried working in a different browser or a private/incognito window? Are you having the same experience with your text there?

[7StarsMA]

Autosaving every 5 keystrokes is ridiculous and slows down work a huge amount. Is CC here for the customers benefit or CC's? This is an ongoing problem and needs to be changed. CC makes it very difficult to be a fan.

[Caitlin_M]

This comment will address our updated CPE editor.

We are currently in the works to extend the autosave feature to a longer period of time. This will reduce the lag in typing.

[Caitlin_M]

An update was made to our CPE editor on October 31st to address an autosaving issue that caused slowness when creating campaigns. We have increased the number of "actions" such as typing or inserting content that must be taken to trigger an autosave. Previously, this number was lower, causing the editor to save more often and creating a severe lag. 

Any newer instances of slowness should be posted on our Get Help board. We ask that you take a few moments to take some basic troubleshooting steps before posting.