Exporting report in local time

RGP_Sydney
Occasional Participant

Hi

When I export to excel the "Open At" column is in USA EST time. The the local time is only shown on screen but when it's downloaded, the incorrect time is shown. 

RGP_Sydney_0-1675653760545.pngRGP_Sydney_1-1675653801126.png

How do I ensure that the downloaded document shows the local time?

 

Thank you.

5 REPLIES 5
William_A
Moderator

Hello @RGP_Sydney ,

 

I've tracked the issue to your account, and submitted it to the devs with my troubleshooting notes. If and when they have an update, they'll notify you directly.

 

At this time, the only workaround would be to either make note in the exported report that it's set to Eastern Time, or to reference the report as it is in the website.


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William A
Community & Social Media Support
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RGP_Sydney
Occasional Participant

Hi William,

 

Thank you, is this something what is an issue with my account or it's the way the reports are exported?

 

Do you mean the 'website"? Your sentence cut off after "the".

 

"At this time, the only workaround would be to either make note in the exported report that it's set to Eastern Time, or to reference the report as it is in the "

 

Regards,

Apologies, not sure how that got cutoff, but yes, you can reference what's in the UI of the website.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
RGP_Sydney
Occasional Participant

Thanks William. 

Also, please confirm if it's my account issue or is it something that everyone else is experiencing?

It appears to be a more sitewide issue at the moment.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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