Understanding unsubscribed contacts

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CarolineL44
Participant

Understanding unsubscribed contacts

I represent several manufacturers. If I create a new list for a new manufacturer and use another manufacturer's contact list by merging the list to the new manufacturer, if the customer unsubscribes because they do not have an interest for the new product, does this unsubscribe them from the manufacture's list that they are interested in staying on?

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William_D
Moderator

Hello @CarolineL44 ,

 

Unsubscription is account-wide due to the number of legal and Compliance-related elements associated with it. Customers wanting to be on different lists will need to use the Update Profile form in the footer (unless explicitly turned off in your My Settings), or you can provide a way through your personally created website / sign up forms for your contacts to select the lists they want to be on.

 

For more info on Unsubscriptions

 

For more info on the Update Profile form


William D
Community & Social Media Support

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1 REPLY 1
William_D
Moderator

Hello @CarolineL44 ,

 

Unsubscription is account-wide due to the number of legal and Compliance-related elements associated with it. Customers wanting to be on different lists will need to use the Update Profile form in the footer (unless explicitly turned off in your My Settings), or you can provide a way through your personally created website / sign up forms for your contacts to select the lists they want to be on.

 

For more info on Unsubscriptions

 

For more info on the Update Profile form


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post