Bad business

0 Votes
I recently clicked on your SEO option and wherver it said get started I clicked only to find out I'm now being charged. 1) Cancel my SEO 2) Advice to you is not to conduct shady business with loyal customers. And charging me without my knowledge is shady.
3 Comments
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @JeffL42. It looks like you were able to connect with our Billing team. During the add-on process, there is a checkbox that must be selected allowing your account to be charged and there is an Accept button that is clicked before the tool is activated. Did you see this screen? It is shown below. I want to make sure the process is working correctly. 

 

seoauth.png

 

 

 

JeffL42
Campaign Contributor

yes id di see that, you need to make clear that there is a charge for this service outside of the bold $15 inb the small paragraph.  I neglected to read that which is technically my fault, but I believe things that like are done in an underhanded way

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. Because this add-on process does properly show the pricing to be charged we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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