A good strategy for suspended emails?

LisaG21
Rookie

I've read the knowledgebase & watched the videos, but I still am not sure what to do when it comes to Suspended emails. For example, I sent an email to 1200 people. 80 were bounced with 64 tagged as suspended. When an email is tagged as Suspended does that means that it kept bouncing and it's DOA? Or if I send another email and the email goes through, then it is active again? When does an email go from Suspended to blocked or invalid? How does that look in Constant Contact? I noticed Constant Contact has a category "Recommended for Remove." Should I remove those emails from my active list?

1 REPLY 1
William_A
Administrator
0 Votes

Hello @LisaG21 ,

 

Suspended is a bounce type on our end. It means in the past when we've sent to that address - either for your account or someone else's - that contact has bounced as non-existent repeatedly by their network. Generally speaking, it's best to remove these bounce types, and they're one of the types included in our Recommended for Removal bounce category.

 

See our article on suspended bounces for more direct info, or our article on managing bounces for an overview of handling these.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST