Accidental unsubscribe

[gracech]

A member periodically hits spam/unsubscribe instead of delete.  Normally, a resubscribing email is sent to her and she is back on the subscribed list.  This time the email was lost and I have been asked to send her another.  Apparently, I can't send a second request.  I looked into a landing page and was amazed at how much information could be siphoned off of our facebook page and elected not to move forward with that.  Is there another way to reset her email and get her back on the subscribed list?

[William_A · Accepted solution]

Hello @gracech ,

If a contact is unable to go through the resubscription process, the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.