Accidental unsubscribes

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SharonR470
Rookie
0 Votes

Hello,

I have a few people in my mailing list that accidentally unsubscribed themselves. I added them again, and a couple did it again. CC tells me I can'y add them again more than once. Advice on how to add these contacts again?

Thank you,

Ana

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @SharonR470 ,

 

If a contact has been marked as unsubscribed from you, and they're not receiving the resubscribe email, the easiest method would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @SharonR470 ,

 

If a contact has been marked as unsubscribed from you, and they're not receiving the resubscribe email, the easiest method would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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