Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Account Holder's Domain Being Marked as Undeliverable

SOLVED
Go to solution
LABroadcasters
Rookie
0 Votes

My office and I email's are being marked "undeliverable" by Constant Contact. 

 

We did not receive notice that our campaign went out, didn't receive the campaign (we were on one of the lists) and are not receiving test emails. However, it is reaching my personal email. 

Anyone else have a similar issue? Could it be Constant Contact or more likely an issue with our email server? We've had no non-Constant Contact related email issues today.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @LABroadcasters ,

 

In your case, it means there's likely something on the receiving end blocking emails from us from being able to send, but they're choosing to instead provide no bounce coding response, instead of an actual "blocked" or anything like that (see our main bounce article for details on each type). I'd advise checking your network / working with your IT to make sure our domains are safelisted. Additionally, if you have your own domain, I'd recommend setting up self-authentication for your account.

 

If you need further assistance, I'd recommend reaching out to our Delivery team.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @LABroadcasters ,

 

In your case, it means there's likely something on the receiving end blocking emails from us from being able to send, but they're choosing to instead provide no bounce coding response, instead of an actual "blocked" or anything like that (see our main bounce article for details on each type). I'd advise checking your network / working with your IT to make sure our domains are safelisted. Additionally, if you have your own domain, I'd recommend setting up self-authentication for your account.

 

If you need further assistance, I'd recommend reaching out to our Delivery team.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST