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Some of our customers are experiencing issues accessing campaigns and reporting data. We are working to resolve this as quickly as possible.

Ads refused

RoseS419
Rookie
‎07-06-2022 12:44 PM
0 Votes
‎07-06-2022 12:44 PM

The last two ads I've tried to place on Facebook and Instagram via Constant Contact have been rejected. When I click on why, no information is known. I was very pleased with the other social media ads I ran through Constant Contact, so I do not know what the issue is. Thank you.

Labels:
Top Answer
William_A
William_A
Administrator

‎Jul 7, 2022 8:34:31 AM

Hello @RoseS419 ,

 

Unfortunately if Facebook doesn't provide a reasoning, we're unable to provide it to you in the error message. You can try reaching out to Facebook's support, to see if they'd be able to offer insight that wasn't communicated via the initial rejection. Ultimately the approval is wholly controlled by Facebook.

Read more

1 REPLY 1
William_A
Administrator
Administrator
‎07-07-2022 11:34 AM
0 Votes
‎07-07-2022 11:34 AM

Hello @RoseS419 ,

 

Unfortunately if Facebook doesn't provide a reasoning, we're unable to provide it to you in the error message. You can try reaching out to Facebook's support, to see if they'd be able to offer insight that wasn't communicated via the initial rejection. Ultimately the approval is wholly controlled by Facebook.


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William A
Community & Social Media Support
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