Automation Series Issue

[TaraStachnik-CheeseHaus2024]

I created a Welcome Series and it was working good until I went in and edited a section of the body. I was just informed that it is not sending the emails now. I am not sure how to correct this. 

[William_A]

Hello @TaraStachnik-CheeseHaus2024 ,

Are the contacts actually new contacts, explicitly signing up through a sign-up form, for the list specified for the older welcome automation series? If the contacts have already joined the list previously, are being added through a method other than a sign up form, or are joining a different list, then they won't be able to trigger it.

[TaraStachnik-CheeseHaus2024]

Yes, the contacts are new ones I added or the online sign-up form. 

[William_A]

And they are brand new contacts that have never, ever sign up through that sign up form before, nor through other sign up forms, and they've never, ever been a contact for your account?

[TaraStachnik-CheeseHaus2024]

Correct

[William_A]

Then I'd advise calling in for live automation troubleshooting.

Otherwise, the only other advice I can really provide in this instance is to make the switch from having your main welcome automation be a legacy series with narrow criteria to a list-join automation path.