Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

Automation Series Issue

TaraStachnik-CheeseHaus2024
Marketing Legend
0 Votes

I created a Welcome Series and it was working good until I went in and edited a section of the body. I was just informed that it is not sending the emails now. I am not sure how to correct this. 

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @TaraStachnik-CheeseHaus2024 ,

 

Are the contacts actually new contacts, explicitly signing up through a sign-up form, for the list specified for the older welcome automation series? If the contacts have already joined the list previously, are being added through a method other than a sign up form, or are joining a different list, then they won't be able to trigger it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
TaraStachnik-CheeseHaus2024
Marketing Legend
0 Votes

Yes, the contacts are new ones I added or the online sign-up form. 

William_A
Administrator
0 Votes

And they are brand new contacts that have never, ever sign up through that sign up form before, nor through other sign up forms, and they've never, ever been a contact for your account?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
TaraStachnik-CheeseHaus2024
Marketing Legend
0 Votes

Correct

William_A
Administrator
0 Votes

Then I'd advise calling in for live automation troubleshooting.

 

Otherwise, the only other advice I can really provide in this instance is to make the switch from having your main welcome automation be a legacy series with narrow criteria to a list-join automation path.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
NOV 21
Save Time with Campaign Builder in Constant Contact
11AM - 12PM EST