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Automation Series Issue

TaraStachnik-CheeseHaus2024
Marketing Legend
0 Votes

I created a Welcome Series and it was working good until I went in and edited a section of the body. I was just informed that it is not sending the emails now. I am not sure how to correct this. 

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @TaraStachnik-CheeseHaus2024 ,

 

Are the contacts actually new contacts, explicitly signing up through a sign-up form, for the list specified for the older welcome automation series? If the contacts have already joined the list previously, are being added through a method other than a sign up form, or are joining a different list, then they won't be able to trigger it.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
TaraStachnik-CheeseHaus2024
Marketing Legend
0 Votes

Yes, the contacts are new ones I added or the online sign-up form. 

William_A
Administrator
0 Votes

And they are brand new contacts that have never, ever sign up through that sign up form before, nor through other sign up forms, and they've never, ever been a contact for your account?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
TaraStachnik-CheeseHaus2024
Marketing Legend
0 Votes

Correct

William_A
Administrator
0 Votes

Then I'd advise calling in for live automation troubleshooting.

 

Otherwise, the only other advice I can really provide in this instance is to make the switch from having your main welcome automation be a legacy series with narrow criteria to a list-join automation path.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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