Black band at top covers "save", "undo" and "redo" options

SOLVED
Go to solution
ScottieT
Rookie

Often when I'm creating or editing a campaign, the black bar across the top of the page is twice as deep as usual and completely covers the "save", "undo", "redo", "check & preview", and "continue" options (see screen shot below).  This can happen when I first open the campaign and/or when I've just saved my changes and continue to work on the campaign again.  This used to happen only occasionally but is happening now more frequently.  It's extremely annoying but, far worse, I can't trust that my changes will be saved, in spite of autosave.

 

ScottieT_0-1651944673770.png

 

1 ACCEPTED SOLUTION
Zoe_H
Employee
0 Votes

Hello @ScottieT,

 

I apologize that you are having this experience! I appreciate the screenshot it is very helpful! It appears you may need to zoom out of your browser window so all options in your account are available when editing. You can also try switching browsers instead for troubleshooting. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Zoe_H
Employee
0 Votes

Hello @ScottieT,

 

I apologize that you are having this experience! I appreciate the screenshot it is very helpful! It appears you may need to zoom out of your browser window so all options in your account are available when editing. You can also try switching browsers instead for troubleshooting. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST