Solved: Bogus emails added to our contact list - Constant Contact Community

JeanE73 · ‎07-31-2023

Hello, We are getting lots of fake emails added to our contact list. I deleted over 200 this morning and had 30 more this afternoon. Can anyone suggest tools to address this? Thank You

William_A · ‎07-31-2023

Hello @JeanE73 ,

It looks like those bot sign-ups are coming from a single embedded join-my-mailing-list (JMML) source. I'd recommend turning off / removing that form, and switching over to a better protected form like:

I'd also advise setting your account up for Confirm Opt-In, as it helps to mitigate these kinds of mass bot sign-ups by requiring the tentative contact to explicitly clicking the link in the email our system sends to explicitly confirm the sign-up.

If you're having trouble finding the embedded JMML that's being used by the bots, I'd advise calling our general support so they can confirm permissions live with you, and work with our Tier 2 team to locate and break the form.

See also:

Installing coded forms onto compatible site builders

Finding and sharing lead gen landing page URLs

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎07-31-2023

Hello @JeanE73 ,

It looks like those bot sign-ups are coming from a single embedded join-my-mailing-list (JMML) source. I'd recommend turning off / removing that form, and switching over to a better protected form like:

I'd also advise setting your account up for Confirm Opt-In, as it helps to mitigate these kinds of mass bot sign-ups by requiring the tentative contact to explicitly clicking the link in the email our system sends to explicitly confirm the sign-up.

If you're having trouble finding the embedded JMML that's being used by the bots, I'd advise calling our general support so they can confirm permissions live with you, and work with our Tier 2 team to locate and break the form.

Bogus emails added to our contact list

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.