We have a subscriber who is not receiving our Constant Contact emails. The activity log shows "Bounced" but we have verified the email is correct and active. In addition, other subscribers from the the same domain are receiving emails with no issues. How do we assist this user in identifying the problem so that she can receive the emails we are sending?
-Jenn
Solved! Go to Solution.
Hello @PDCollabAdmin ,
I'd recommend looking at our main article on managing bounces, so you can know what your best path forward is based on the bounce type we're given for the contact in the reporting.
You may also want to have the contact look into safelisting your address just for additional deliverability padding on their end. If you continue to have issues with this particular contact, you may want to call our Delivery team for some additional insight / advice.
Hello @PDCollabAdmin ,
I'd recommend looking at our main article on managing bounces, so you can know what your best path forward is based on the bounce type we're given for the contact in the reporting.
You may also want to have the contact look into safelisting your address just for additional deliverability padding on their end. If you continue to have issues with this particular contact, you may want to call our Delivery team for some additional insight / advice.
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start HereFeatured Article
Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.
See ArticleFeatured Thread
If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!
View threadFeatured Article
Check out all the great articles, discussions, and events for the month of August!
See Article