Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Bounced emails

SOLVED
Go to solution
RonaldS6
Rookie
0 Votes

What do you recommend we do with bounced emails?  Many are listed as undeliverable but there are others as well.  Not sure what the best practice is.  Thanks for recommendations.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @RonaldS6 ,

 

Any bounces we recommend for removal (non-existent, undeliverable, and suspended) can be filtered down to and wholly removed as such. If you're finding the same addresses are regularly also bouncing in categories not included in the RFR, then you'd also want to get rid of those as well. This will help keep your costs down, and allow you to focus on engaging with contacts worth engaging.

 

That said, you may find that some bounce categories, such as blocked and undeliverable, may be alleviated by adding email self-authentication for your account. If you'd like more info, or specialized guidance and insight on authentication, we'd recommend speaking directly with the Delivery team.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @RonaldS6 ,

 

Any bounces we recommend for removal (non-existent, undeliverable, and suspended) can be filtered down to and wholly removed as such. If you're finding the same addresses are regularly also bouncing in categories not included in the RFR, then you'd also want to get rid of those as well. This will help keep your costs down, and allow you to focus on engaging with contacts worth engaging.

 

That said, you may find that some bounce categories, such as blocked and undeliverable, may be alleviated by adding email self-authentication for your account. If you'd like more info, or specialized guidance and insight on authentication, we'd recommend speaking directly with the Delivery team.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (65%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST