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CC Forms - Crash entire site once updated to 2.9.0 - Captcha Error

CostasV1
Rookie
0 Votes

Hi, 

We have a Wordpress.com website running a few of Constant Contacts' plugins.  CC Forms just auto-updated at 2pm today to 2.9.0, causing the entire site to crash if the plugin was active.  Once inactive, the site works fine.  We did receive an email with the following details:

 

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

[...]

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.7.2
Current plugin: Constant Contact Forms for WordPress (version 2.9.0)
PHP version 8.2.28



Error Details
=============
An error of type E_ERROR was caused in line 378 of the file /srv/htdocs/wp-content/plugins/constant-contact-forms/includes/class-builder-fields.php. Error message: Uncaught Error: Class "ConstantContact_CaptchaService" not found in /srv/htdocs/wp-content/plugins/constant-contact-forms/includes/class-builder-fields.php:378
Stack trace:
#0 /wordpress/core/6.7.2/wp-includes/class-wp-hook.php(324): ConstantContact_Builder_Fields->opt_ins_metabox('')
#1 /wordpress/core/6.7.2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#2 /wordpress/core/6.7.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /srv/htdocs/wp-content/plugins/constant-contact-forms/vendor/cmb2/cmb2/bootstrap.php(26): do_action('cmb2_admin_init')
#4 /srv/htdocs/wp-content/plugins/constant-contact-forms/vendor/cmb2/cmb2/init.php(165): cmb2_bootstrap()
#5 /wordpress/core/6.7.2/wp-includes/class-wp-hook.php(324): CMB2_Bootstrap_2110->include_cmb('')
#6 /wordpress/core/6.7.2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#7 /wordpress/core/6.7.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#8 /wordpress/core/6.7.2/wp-settings.php(704): do_action('init')
#9 /srv/htdocs/wp-config.php(83): require_once('/wordpress/core...')
#10 /wordpress/core/6.7.2/wp-load.php(55): require_once('/srv/htdocs/wp-...')
#11 /wordpress/core/6.7.2/wp-admin/admin.php(34): require_once('/wordpress/core...')
#12 /wordpress/core/6.7.2/wp-admin/post.php(12): require_once('/wordpress/core...')
#13 {main}
  thrown

 

 

Please advise.  Wordpress.com does not have Plugin Rollback functionality and we do not want to do restore.

1 REPLY 1
William_A
Administrator
0 Votes

Hello @CostasV1 ,

 

Please call in, and request a transfer to the Tier 2 integrations support team for assistance regarding the Wordpress integration.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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