Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

CTCT Customer ID

Campaign Contributor
0 Votes

Our website was migrated over to It hasn't gone well. They need our CTCT Customer ID. I have looked high and low and cannot find it. Does anyone know where to find it?


Hi @TomGuy. If they need your username, this can be found under your Account Settings. We do not provide any other sorts of IDs for accounts.


Caitlin M.
Community Manager
Campaign Contributor
0 Votes

Thanks, Caitlin. I had provided the agent with the username, but they insisted on needing a 13-digit code. The next agent was able to make the changes based on the username. Thank you!

Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Aug 07
Constant Contact Community Walkthrough and Demo
2:00 PM - 3:00 PM EST
Jul 25
Webinar: Master Your Digital Marketing Metrics
2:00 PM - 3:00 PM EST