Client Not Receiving a Specific Email

MtSinai225 · ‎03-09-2025

Hi!

We are a church, and I have a member who receives all of the emails we send out except our Sunday morning announcement email. when I check I see all of the emails that have been sent but the Sunday email does not show. She is subscribed and she receives any other email sent. Can she unsubscribe from a specific email? If so, I can I resolve this issue?

William_A · ‎03-09-2025

Hello @MtSinai225 ,

Is the contact in the list for the applicable email campaigns? Is the email being delivered to a separate folder in their email inbox, like Promotions, Updates, etc.? Does the Sunday morning announcement's subject line show up at all when they search in their inbox?

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William A
Community & Social Media Support

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