Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

Continual login issues

SOLVED
Go to solution
AssureClinic
Rookie
0 Votes

I keep getting a message that my email address is not recognized, but it is listed in the Manager Users list. This is very, very frustrating! Especially since I am the account owner.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

If you're needing to reset your password every single time you login, then it sounds like your browser's autofill isn't actually providing you with the correct password. Either that, or there's an incompatible browser extension or some other element of your browser / network that's causing issues with our login system.

 

If your staff all use the exact same username and password to login to the account, I'd strongly recommend adding them as individual users. For more info on all of this, please see our MFA FAQ.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

3 REPLIES 3
William_A
Administrator
0 Votes

Hello @AssureClinic ,

 

If your email address isn't compatible as the login username with the password you're using, then you'll be receiving that error. Make sure you're logging into the account with correct username and password combo, otherwise I'd advise going through the forgotten username/password process to help get yourself logged in.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
AssureClinic
Rookie
0 Votes

Thanks, William D. My problem is that I have to change my password every single time I try to login. Just now I had to change it AGAIN. My staff who also use the account are unable to login. 

William_A
Administrator
0 Votes

If you're needing to reset your password every single time you login, then it sounds like your browser's autofill isn't actually providing you with the correct password. Either that, or there's an incompatible browser extension or some other element of your browser / network that's causing issues with our login system.

 

If your staff all use the exact same username and password to login to the account, I'd strongly recommend adding them as individual users. For more info on all of this, please see our MFA FAQ.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST