Custom "From" and "Reply-to" email addresses for automated series

[RajshreeP8]

I am trying to use a custom email id in the 'From' and 'Reply-to' fields for an automated series. When I send the individual emails, the custom email id works. But when I add the same emails to an automated series, the 'From' and 'Reply-to' email ids default to my account email id.

Is there a way to fix this?

[Zoe_H]

Hello @RajshreeP8,

I took al ook into your account and It appears in your automated email, you will need to update the From and Reply-to email addresses located here. Thank you! 

[RajshreeP8]

I already changed that but it didn't work. See below the automated email campaign that I am testing

For now I have just one email in it as a test case. 

The 'From' and 'Reply-To' emails are set as 'info@rajshreepatel.com'. However, when I activate the automated series the 'From' and 'Reply-To' email ids come through as 'rajshreekpatel@gmail.com'.

When I send the email within the automated series as a separate email (not part of the automated series) then the 'From' and 'Reply-To' email ids come through as 'info@rajshreepatel.com'

Thanks in advance for your help

[Zoe_H · Accepted solution]

Hello @RajshreeP8,

You will want to edit this automated series by going into Step 1, which is the first email in the series by selecting the title shown here in this article. Then editing the Reply-to and From email addresses by selecting the header of the email as shown in this article here. Thank you!