Solved: EMAIL NOT GOING THRUI - Constant Contact Community

ANTHONYR7965 · ‎04-24-2024

I am having a few people who not getting a way to confirm to subscribe

William_A · ‎04-25-2024

If an unsubscribed contact isn't finding the resubscribe email to go through the resubscription process, then you do have a couple other options. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

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William A
Community & Social Media Support

View solution in original post

William_A · ‎04-25-2024

Hello @ANTHONYR7965 ,

If an unsubscribed contact isn't finding the resubscribe email to go through the resubscription process, then you do have a couple other options. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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