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Email Responses

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KevinL8689
Rookie
0 Votes

Good evening, 

 

I've sent a few thousand emails over the last month(approximately).

 

I have not received any responses to these emails?

 

Is there something I don't have set up correctly or does my current plan not allow responses?

 

Thank you in advance. 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @KevinL8689 ,

 

If people are replying to your emails sent through us, then they should be defaulting to your listed reply-to address. We wouldn't have any further control over that since the replies originate outside our system and go directly to the reply-to, nor would we be impeding that functionality.

 

A few support questions:

  • Have you checked to see if your email program or network is spam filtering replies?
  • Do you have any calls-to-action in your email so people are aware they should be replying to you?
  • Are you utilizing a mailto: link within the email, attached to either a text, image, or button?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @KevinL8689 ,

 

If people are replying to your emails sent through us, then they should be defaulting to your listed reply-to address. We wouldn't have any further control over that since the replies originate outside our system and go directly to the reply-to, nor would we be impeding that functionality.

 

A few support questions:

  • Have you checked to see if your email program or network is spam filtering replies?
  • Do you have any calls-to-action in your email so people are aware they should be replying to you?
  • Are you utilizing a mailto: link within the email, attached to either a text, image, or button?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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