Email that was bounced as non-existent is showing up as clicking a link in my email

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AlexL277
Rookie
0 Votes

Having an issue where I have email addresses that bounced as "non-existent" emails are actually opening up the email and clicking on links in the email.  Below is a screenshot of the engagement page for this particular contact. What would be the reasoning for something like this happening?

 

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William_A
Administrator
0 Votes

Hello @AlexL277 ,

 

It's most likely that their domain or ISP checked through the links prior to delivery - which would have resulted in erroneous clicks, especially since they all occurred within the same minute of delivery and bounce reporting. With that said, you may wish to reach out to the contact directly to see if their domain/ISP improperly reported them as non-existent to our system. However it's more likely that they are a legitimate bounce and should be removed, along with most of the others our system recommends for removal.

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @AlexL277 ,

 

It's most likely that their domain or ISP checked through the links prior to delivery - which would have resulted in erroneous clicks, especially since they all occurred within the same minute of delivery and bounce reporting. With that said, you may wish to reach out to the contact directly to see if their domain/ISP improperly reported them as non-existent to our system. However it's more likely that they are a legitimate bounce and should be removed, along with most of the others our system recommends for removal.

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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