Solved: Emails that were suspended - Constant Contact Community

kathyp521 · ‎03-26-2024

I have two emails that are correct but were place in "suspended" mode which I have now Unsuspended. How do I know that the following emails will be accepted?

William_A · ‎03-26-2024

Hello @kathyp521 ,

Please do not post contacts' sensitive data in our public forum.

A contact becomes suspended in our system when you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check out our main article on suspended bounces for additional insight.

If you've unsuspended the contacts from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it'd be best to reach out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. Otherwise the contacts will simply not be viable to send to through our system.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎03-26-2024

Hello @kathyp521 ,

Please do not post contacts' sensitive data in our public forum.

A contact becomes suspended in our system when you or other customers of ours have tried to send to them in the past, and they've bounced back from the domain / IP as non-existent. Make sure to check out our main article on suspended bounces for additional insight.

If you've unsuspended the contacts from within your account, as a follow-up I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it'd be best to reach out to our Deliverability team to see if they have any additional insight regarding that domain / ISP. Otherwise the contacts will simply not be viable to send to through our system.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Emails that were suspended

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Share Your Success Sweepstakes

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.