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Error message when adding new user

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L37511
Rookie
0 Votes

Why did I receive an error message that said there was an error is sending the invite? Thank you. KRM

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

That error can show if your account's organization details are blank. I'd advise updating your account settings, and getting all information filled out that's necessary for your account's setup, prior to inviting additional users.


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William A
Community & Social Media Support

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4 REPLIES 4
William_A
Administrator
0 Votes

Hello @L37511 ,

 

What was the wording of the error message, or can you provide a screencap of the error message itself without showing your user's email address?


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William A
Community & Social Media Support
L37511
Rookie
0 Votes

The error message was in red box and said "There was an error sending invite"

William_A
Administrator
0 Votes

That error can show if your account's organization details are blank. I'd advise updating your account settings, and getting all information filled out that's necessary for your account's setup, prior to inviting additional users.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
L37511
Rookie
0 Votes

Thank you, William A. - that helped!

 

Best,

KRM

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