- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Once a month, I would go into my contacts, download all the unsubscribed contacts, sort for the most recent month using UNSUBSCRIBED DATE and send this list, including the UNSUBSCRIBED REASON, to my data team to update our system with this info. When I download contacts now, there is no longer a column for UNSUBSCRIBED DATE or REASON and I cannot figure out why this would have been removed? It was there, and now it is not.
- Labels:
-
Contact Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @Dschollaert ,
Please call our general support so they can submit an export request with the higher level technical team. I'm unaware why this field was removed from the contacts UI, but I've tracked the service request - to reintroduce unsubscribe info to the contact dashboard and exports - to your account. If and when the devs have an update regarding the request, you'll be notified directly.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for this reply and for tracking it to my account. I have spoken to two people about the field removal also. I really hope it comes back, it was valuable information to be able to mass export.
