How to see unsubscribed date and reason in bulk

Dschollaert · ‎01-31-2025

Once a month, I would go into my contacts, download all the unsubscribed contacts, sort for the most recent month using UNSUBSCRIBED DATE and send this list, including the UNSUBSCRIBED REASON, to my data team to update our system with this info. When I download contacts now, there is no longer a column for UNSUBSCRIBED DATE or REASON and I cannot figure out why this would have been removed? It was there, and now it is not.

William_A · ‎01-31-2025

Hello @Dschollaert ,

Please call our general support so they can submit an export request with the higher level technical team. I'm unaware why this field was removed from the contacts UI, but I've tracked the service request - to reintroduce unsubscribe info to the contact dashboard and exports - to your account. If and when the devs have an update regarding the request, you'll be notified directly.

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William A
Community & Social Media Support

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