Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

I am not receiving emails

SOLVED
Go to solution
KittyC62
Rookie

If anyone has any idea how to fix this problem of not receiving emails, please let me know. I accidentally didn't update my credit card on file and so emails that people were sending me were not going through. Now, I've updated the payment this afternoon, but I am still not receiving emails. Does anyone have any idea how to fix it?

1 ACCEPTED SOLUTION
Caitlin_M
Administrator

Hi @KittyC62. I'm not seeing any holds on your account that would prevent you from sending an email. If there was a hold, it would not prevent you from receiving an email. This sounds like it could be a delivery issue with your email client. You can view our article on safelisting domains.

--

Caitlin M.
Community Manager

View solution in original post

1 REPLY 1
Caitlin_M
Administrator

Hi @KittyC62. I'm not seeing any holds on your account that would prevent you from sending an email. If there was a hold, it would not prevent you from receiving an email. This sounds like it could be a delivery issue with your email client. You can view our article on safelisting domains.

--

Caitlin M.
Community Manager
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST