Identify and Merge Duplicate Contact Information

KimK0310 · ‎09-01-2022

From HELP: "Important: When you delete a contact record, all of the email engagement information found in the contact record is deleted with it." Is there a way to merge the email engagement information into the duplicate record I want to keep?

William_A · ‎09-01-2022

Hello @KimK0310 ,

It is not possible to preserve engagement note data from one contact to another.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.