Importing a design from Canva

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ColinS708
Rookie
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When I import a design from Canva that has things that are hidden as part of the design, Constant Contact “unhides” them resulting in an unusable mess. How can I prevent this from happening?

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William_A
Administrator

Hello @ColinS708 ,

 

That kind of functionality may not be possible with how the PDF or image needs to convert to be in an email. I'd advise calling our general support and requesting a transfer to the Tier 2 integrations team, to see if they'd have any further insights or workarounds you can utilize. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator

Hello @ColinS708 ,

 

That kind of functionality may not be possible with how the PDF or image needs to convert to be in an email. I'd advise calling our general support and requesting a transfer to the Tier 2 integrations team, to see if they'd have any further insights or workarounds you can utilize. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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