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Landing Page Issue

SeanR556
Rookie
0 Votes

Good afternoon,

 

Ive been having a landing page issue for some time now (6 months or so) I have one set of how my landing page looks when im in editor and preview and then when i post it and activate it, it no longer looks this way. Ive reached out to the technical team and went all the way up the chain just to never be called back by the top level tech or support team later on.(this was over a month ago and still no call) I need help as this is my business and I cant afford to spend all the time remaking this. (Ive seen this same issue in many questions but the solutions i have seen don't seem to help my issue. 

 

Here are screenshots (As you can tell below editor and preview are the same but once actually published it doesn't match up and this is throughout my entire landing page)

 

Please help

 

BELOW IS EDITOR:

Screen Shot 2024-11-08 at 2.17.33 PM.png

BELOW IS LINK:Screen Shot 2024-11-08 at 2.17.47 PM.png

BELOW IS PREVIEW:Screen Shot 2024-11-08 at 2.17.26 PM.png

1 REPLY 1
William_A
Administrator
0 Votes

Hello @SeanR556 ,

 

I'm sorry, but I don't see any record of a promise for a phone call from a "top level tech." However, I did find a chat between the phone support agent and a higher level technical agent that confirms this is a known defect. The defect has been tracked to your account, and you'll be notified directly when there's an update from the developers. I don't have an ETA on the update at this time.

 

If the workarounds and troubleshooting info (remake the custom landing page, set the design tab defaults to match the individual formats) previously provided did not alleviate the issue, then there's nothing further to be done from your end. 

 

 


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William A
Community & Social Media Support
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